Billing & Subscription

Billing is managed from Settings → Billing in your workspace. Payments are handled securely through Stripe - Clipform never stores your card details.

For a full breakdown of what each plan includes, see Plans and Pricing.

Upgrade to Pro

1. Open Settings → Billing
2. Click Upgrade to Pro
3. Complete payment on the Stripe checkout page
4. You'll be redirected back to your dashboard with Pro active

Your existing forms, responses, and analytics are preserved when you upgrade. Pro features like custom themes and branding removal, plus 1,000 completed responses per month, are available immediately.

Response allowance

Every plan includes a monthly allowance of completed responses. A response only counts once a respondent finishes the form, so partial and abandoned sessions never use up your allowance. Each completed submission counts on its own, so if the same person finishes your form more than once, each finished submission uses one response. The count resets on the 1st of each month.

• Free includes 100 completed responses per month.
• Pro starts at 1,000 per month, with higher tiers for larger volumes. See Plans and Pricing for the full range.

To track your usage, open the Usage panel at the bottom of the sidebar - it shows responses used against your allowance and turns amber as you approach the limit. The Billing page shows the same figure.

When you reach your allowance

• On Free, responses past your monthly limit are hidden. You'll see that a response arrived, but its answers and contact details stay locked until you upgrade. Upgrading reveals everything already collected - no data is lost.
• On Pro, nothing is ever hidden. You keep collecting every response, and usage above your allowance is billed automatically as metered usage on top of your plan. If you regularly go over, moving up to a higher tier is usually cheaper - see Plans and Pricing.

Manage your subscription

Click Manage Subscription on the Billing page to open the Stripe customer portal. From there you can:

• View invoices and payment history
• Update your credit card or payment method
• Change your billing email
• Cancel your subscription

Cancel your subscription

Cancellation is done through the Stripe portal (click Manage Subscription). When you cancel:

• Your Pro features remain active until the end of your current billing period
• The Billing page shows your exact end date
• You can reactivate at any time before that date to keep Pro
• After the period ends, your workspace reverts to the Free plan limits

Payment issues

If a payment fails, you'll see a warning banner on the Billing page with a button to update your payment method. This takes you to the Stripe portal where you can enter a new card.

Update your payment method promptly - if the payment remains unresolved, you may lose access to Pro features.

Workspace branding

Pro plan subscribers can control the "Powered by Clipform" badge that appears on forms.

1. Open Settings → Workspace
2. Toggle Powered by Clipform on or off

This sets the default for all forms in your workspace. Individual forms can override this setting from the form builder.